At 288wan, we understand that the privacy of our Pakistani players is not something to be taken lightly. This Privacy Policy sets out in clear, honest terms exactly what personal data we collect when you use the 288wan platform, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have over your own information. We are committed to handling your data responsibly and transparently at every step.
Six principles that guide how 288wan treats every piece of personal information entrusted to us by our players across Pakistan.
288wan only collects personal data that is strictly necessary for account operation, payment processing, KYC compliance, and responsible gaming obligations. We do not collect data for its own sake or to sell to data brokers.
288wan does not sell, rent, or trade your personal information to any third party for their own commercial marketing purposes. Your data is never a product at 288wan — it is a trust that we protect.
All personal and financial data on the 288wan platform is encrypted in transit using TLS 1.2 or higher and stored using industry-standard encryption at rest. Your CNIC details, bank information, and account credentials are never stored in plain text.
You have the right to access, correct, or request deletion of your personal data held by 288wan. You may also withdraw consent for non-essential processing at any time. These rights are enforceable regardless of your location in Pakistan.
Where third-party service providers — such as payment processors, KYC verification partners, or game suppliers — are granted access to your data, they operate under strict contractual data processing agreements aligned with 288wan's privacy standards.
In the unlikely event of a data security incident affecting your personal information, 288wan will notify affected players promptly in accordance with applicable notification obligations and take immediate steps to contain and remediate the breach.
As a 288wan player, you are entitled to the following rights regarding the personal data we hold about you. Contact our support team to exercise any of these rights.
Request a copy of all personal data 288wan holds about you, including how it is used and who it has been shared with.
Request correction of any inaccurate or incomplete personal data we hold about you at any time.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that 288wan restricts processing of your data in certain circumstances, such as while a data accuracy dispute is being resolved.
Request your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
Object to 288wan processing your personal data for direct marketing purposes at any time, with immediate effect.
Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
Request human review of any significant decision made about you solely by automated processing, including automated account risk assessments.
288wan operates the online casino and sports betting platform accessible at 288wan.app. For the purposes of this Privacy Policy, 288wan acts as the data controller in respect of personal data collected from users of the platform. As data controller, 288wan determines the purposes and means by which your personal data is processed.
288wan is a licensed online gaming operator. Our platform is designed specifically for Pakistani players and all operations are conducted with awareness of the privacy expectations and data handling norms relevant to users in Pakistan. If you have any questions about how 288wan handles your personal data, you can reach our Data Protection team through the contact details provided in Section 13 of this Policy.
288wan collects personal data through several channels: directly from you when you register an account or use the platform, automatically through your use of the site, and from third parties as part of our verification and compliance processes. The categories of data we collect are set out below.
When you create a 288wan account, we collect your full legal name, date of birth, residential address, mobile phone number, and email address. This data is required to establish your account identity, verify your age (21+), and communicate with you about your account.
To comply with our Know Your Customer obligations, 288wan may collect copies of your national identity card (CNIC), utility bills or other proof of address, and proof of payment method ownership. This data is processed solely for identity verification and anti-money laundering compliance and is handled with heightened security controls.
When you make deposits or withdrawals on 288wan, we collect transaction data including the payment method used (such as JazzCash account number, EasyPaisa wallet reference, bank account details for HBL, UBL, or Meezan Bank transfers), transaction amounts in PKR, timestamps, and transaction reference numbers. 288wan does not store full payment card numbers — card data is tokenised by our payment processing partners.
288wan records all gaming and betting activity associated with your account, including the games played, bets placed, amounts wagered, results, and timing of activity. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access the 288wan platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages viewed, session duration, and general geographic location derived from your IP address.
If you contact 288wan support through live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and the resolution outcome. This data is used for quality assurance, dispute resolution, and staff training purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, CNIC | Account creation, KYC, age verification |
| Contact | Email address, phone number | Account communication, support |
| Financial | PKR transaction records, payment method refs | Deposits, withdrawals, AML compliance |
| Gaming Activity | Bets placed, games played, session logs | Account management, responsible gaming |
| Technical | IP address, device data, browser type | Security, fraud prevention, analytics |
| Communications | Support chat logs, email correspondence | Dispute resolution, quality assurance |
288wan processes your personal data for the following purposes. Each purpose is tied to a lawful basis for processing as described in Section 4.
Every instance of personal data processing at 288wan is grounded in one of the following lawful bases:
Where 288wan relies on legitimate interests as a lawful basis, we conduct a balancing assessment to confirm that our interests do not override your fundamental privacy rights. Records of these assessments are maintained internally.
The 288wan platform uses cookies and similar tracking technologies to support core platform functionality, enhance your user experience, and gather anonymised analytics data. The categories of cookies used are as follows:
You can manage your cookie preferences at any time through the cookie settings panel accessible in the 288wan platform footer. Withdrawing consent for non-essential cookies will not affect your ability to use core platform features but may limit the personalisation of your experience.
288wan does not sell your personal data to third parties. However, we do share data with carefully selected third-party service providers and in specific legally required circumstances, as described below.
Transaction data is shared with payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and card processing networks to process your deposits and withdrawals. These providers process your financial data as independent data controllers subject to their own privacy policies and applicable financial regulations.
Identity documents and verification data may be shared with licensed third-party KYC verification service providers who act as data processors on behalf of 288wan under strict data processing agreements. These providers are prohibited from using your data for any purpose other than identity verification for 288wan.
To deliver casino games on the 288wan platform, limited session and account data is shared with licensed game software providers including Pragmatic Play and Evolution. This data sharing is limited to what is technically necessary for game delivery and is governed by data processing agreements.
288wan is legally obligated to share certain data with gaming regulators, financial intelligence units, and law enforcement authorities when required by law or court order. Such disclosures are made only to the extent required by the applicable legal obligation and are logged internally.
In connection with legal, financial, or regulatory matters, 288wan may share relevant data with legal counsel, auditors, and professional advisors who are bound by professional confidentiality obligations.
288wan retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The key retention periods applied by 288wan are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Regulatory and AML compliance |
| KYC documents (CNIC etc.) | Duration of account + 5 years post-closure | AML and licensing obligations |
| Financial transaction records | 7 years from transaction date | Financial regulatory requirements |
| Gaming and betting history | Duration of account + 3 years post-closure | Dispute resolution, responsible gaming |
| Support communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent compliance |
| Technical / access logs | 12 months | Security and fraud investigation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Anonymised aggregated data may be retained indefinitely for statistical analysis purposes.
288wan employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
While 288wan takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own device and 288wan account credentials. If you believe your account has been compromised, contact 288wan support immediately.
The 288wan platform is strictly for adults aged 21 years and older. 288wan does not knowingly collect personal data from individuals under the age of 21. If we become aware that a user is under 21, their account will be immediately suspended, all funds held will be reviewed in accordance with our Terms and Conditions, and all personal data associated with the underage account will be securely deleted.
If you are a parent or guardian and have reason to believe that a minor in your care has registered on the 288wan platform, please contact us immediately at the details provided in Section 13. We will investigate and take prompt remedial action.
With your consent, 288wan may send you promotional communications about bonuses, free spins, PSL cricket betting offers, new game launches, and other 288wan platform updates. These communications may be delivered via email, SMS, or platform notifications depending on your preferences.
You can manage your marketing communication preferences at any time through your 288wan account settings or by contacting support. Opting out of marketing communications will not affect transactional messages related to your account, such as deposit confirmations, withdrawal notifications, or security alerts — these are sent on the basis of contractual necessity and cannot be disabled while your account is active.
288wan does not engage in unsolicited cold marketing to individuals who have not registered on the platform. All marketing lists are derived exclusively from registered 288wan account holders who have provided valid consent.
As a platform serving Pakistani players, 288wan's primary data processing operations are structured to keep personal data within appropriate jurisdictions. Where data must be transferred to third-party service providers located outside Pakistan — for example, cloud infrastructure providers or international game software suppliers — 288wan ensures that such transfers are subject to appropriate safeguards.
Safeguards applied to international transfers include contractual data processing agreements containing standard data protection clauses, transfers only to providers operating in jurisdictions with adequate data protection frameworks, and technical controls ensuring that access to Pakistani user data by overseas systems is limited to what is strictly necessary for the contracted service.
You may request information about the specific safeguards applied to any international transfer of your personal data by contacting 288wan's Data Protection team as described in Section 13.
288wan reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, we will notify registered account holders via email and display a prominent notice on the 288wan platform before the updated Policy takes effect.
The effective date at the top of this Policy indicates when the current version came into force. We encourage you to review this Privacy Policy periodically. Your continued use of the 288wan platform following notification of changes constitutes your acceptance of the updated Policy. If you do not accept the updated terms, you may request account closure.
If you wish to exercise any of your data rights, have a question about this Privacy Policy, or wish to raise a data protection concern, please contact the 288wan Data Protection team using the details below. We will acknowledge your request within 72 hours and aim to resolve it within 30 days.
If you are not satisfied with how 288wan has handled your data privacy concern after raising it directly with us, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction or to 288wan's licensing regulatory body.
For further information about your rights and 288wan's obligations as an online gaming platform operating under applicable licensing, please also refer to our Terms & Conditions and Responsible Gaming Policy.
288wan is built for Pakistani players who value security as much as entertainment. Encrypted transactions, PKR withdrawals via JazzCash & EasyPaisa, and a platform that never sells your data. 21+ only. Play responsibly.
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